Frequently Asked Questions

Do I get to be involved in the therapy?

Absolutely.  Whether in our Center in Kansas City or in your home, our services are open for family members to participate.  In fact, our programs are designed to help train parents so that they can execute the programs even when a therapist is not present.  The last thing we want to see is a child who is making significant gains working with a therapist but is unable to share those gains because the parents don’t know how to manage the programs and behaviors.

How often should we plan on having therapy?

Applied Behavior Analysis is designed to be intensive in nature.  In order to reinforce the programs and sustain the gains, we typically schedule sessions 3-5 times a week.  All our programs are individually designed to meet the needs of our clients.  Since each of our plans is unique (and can change quickly to accommodate rapid gains), the hours available for therapy will be different for each child.  There are no minimum hours required to receive services.

Will I know the people working with my child?

Yes – absolutely.  Your case supervisor will do your initial assessment and then introduce you to the Registered Behavior Technician who will be your front-line provider.  That provider will be assigned to your case and will come to your home, accompany you in the community, or will be waiting for you in our clinical center (Kansas City only).  In certain circumstances with higher weekly hours, more than one behavior technician might be assigned in order to prevent provider burnout.  That second provider will be introduced to your family prior to working with your child.  Your child will never be seen by a provider that you do not know.

How long is the waitlist?

The wait for services is dependent on our staffing levels, your location and the times your child is available for services.  Each of our service areas varies slightly in terms of the number of supervisory staff on hand and the caseload they can manage.  The farther away you are located, the longer it takes to get services coordinated.  In some cases, we may need to hire staff specifically to meet your needs.  The biggest determinant for the length of the wait is your child’s availability.  School-age children face the toughest challenges since most of our clients between 5 and 18 years of age are all on the same school schedule.  That high level of demand for the late afternoon exceeds the supply of therapists available.  Please contact our administrative office for wait time specific to your area and situation.

What insurance programs do you accept?

As a retired military family, our first goal is to meet the unique and demanding needs of our servicemen and women and their families.  We serve active duty and retired military personnel with Tricare insurance.  We also want to serve the needs of those in our community who require services but are unable to source a provider.  To that end, we also accept Missouri Medicaid (MO HealthNet) and are a registered Kansas Medicaid (KanCare) provider (though we have not started taking clients yet).  We do accept some private insurance plans but find that families with those plans typically obtain services through other resources in the community.

How often will I meet with my case supervisor?

For clients getting 10-15 hours of service per week, our policy is that your case supervisor will attend a session every week.  At that time, the case supervisor will be available to answer questions, review data, plan and implement changes, or address concerns.  The supervisors are free to increase their levels of participation based on parent requests and clinical necessity.  Our supervisors also conduct one-on-one parent-specific training at least once per month.  You will also be able to call and/or text your case supervisor directly if you have questions or concerns.